Frequently Asked Questions (FAQ) about BB Concept
General questions
What is BB Concept?
BB Concept is a service company operating in the field of architecture and interior design.
How long has BB Concept been around?
BB Concept was founded in 2023 and is based on experience gained since 1998.
What does BB Concept offer?
BB Concept offers consulting services in the field of bathroom equipment, wellness areas, terraces and fixtures. In addition, we supply all the products that are selected in the consultations.
Who are the founders of BB Concept?
BB Concept was founded by Reik Pinnow.
Products and services
What products does BB Concept offer?
BB Concept offers a wide range of products including bathroom furniture, bathroom and shower fixtures, spa showers, outdoor showers, shower basins, freestanding bathtubs, saunas, steam rooms, whirlpools and exclusive custom bathroom furniture. We also carry special saunas and steam baths for hotels and a wide range of Jee O and Axor products.
Do you offer customized solutions?
Yes, we offer customized solutions in conjunction with customer consulting.
How can I buy products from BB Concept?
You can buy products at BB Concept on order after a consultation. From September 2023 we also offer an internet store.
What payment methods does BB Concept accept?
We accept bank transfers and credit cards.
Shipping and delivery
How long does the shipping take?
Shipping time varies from 1 to 6 weeks depending on the product. For some products, such as bathroom furniture, production begins only after the order is placed with the customer’s individual dimensions and colors. This production takes four weeks, plus one week shipping. Bathroom accessories can be at the customer’s site after only 7-10 days. BB Concept also delivers by appointment to match the construction process at the site.
To which countries does BB Concept deliver?
We deliver to Austria, Switzerland, Germany, Netherlands, France, Spain, Italy and Balearic Islands.
How much are the shipping costs?
Shipping costs vary depending on the product and range from €4.99 to €89.00.
How can I track the shipping status of my order?
For parcels, the shipping status can be tracked using the parcel number. For larger deliveries, delivery is made by appointment.
Returns and exchanges
Can I return or exchange products?
Yes, products can be returned or exchanged. Exceptions are individually manufactured products, such as bathroom furniture, which are built specifically to customer specifications.
What are the conditions for returns and exchanges?
Products that have not been used and whose packaging is in perfect condition can be returned.
How long do I have to make a return?
You have up to 3 days after the claim to make a return.
How do I get a refund?
Refunds are made by bank transfer.
Contact and support
How can I reach BB Concept customer support?
You can reach our customer support by email or phone.
What information do I need to contact support?
To contact support, you will need your order number and name.
Is there a telephone hotline for urgent matters?
We offer a call-back service for urgent matters.
How long does it take to get a response from support?
You will usually receive a response from support on the same business day.
Privacy and security
How does BB Concept handle my personal data?
BB Concept strictly adheres to the requirements of the General Data Protection Regulation (DSGVO). Your personal data that we store will be stored accordingly and will only be passed on if this is necessary for the processing of the order.
