Challenges in customer consulting in the field of house construction and interior design
In recent years, I have gained extensive project experience in customer service and in the Customer service collected. During my collaboration with suppliers and Service providers from different areas of home construction and interior such as, furniture, tiles, lighting or building materials, I have encountered high hurdles.
Experiences and problems with exhibitions and showrooms
Especially during consultations for the equipment in the bathroom and wellness area I noticed, That they often left dissatisfied customers. Why? We use here exhibitions and showrooms of furniture manufacturers or tile manufacturers. The experience from this was the same again and again. Suboptimal appointment arrangements and a limited Product selection often led
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g to disappointment among customers. Customers who want to get their free time for the appointments and appeared motivated to the meeting were not infrequently attended by salesmen who were supposed to advise 3-4 customers at the same time. The exhibitions had often too short opening hours and the product portfolio was often one-sided. Ef
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cient processes or customer-oriented consulting arose more by chance than by objective.
Development of an overall concept for a customer-oriented consulting service
So I was faced with the challenge of developing an overall concept that would take account of these circumstances. taken into account – a constant balancing act. Based on this experience, I have developed a approach to product selection and an excellent, tailored to the needs of customers developed tailored advice. The result is BB Concept in its current form. Find out what came of it in the “BB Concept Vision 25” section.
Discover BB Concept
Bathroom – exclusive bathroom concepts
In our assortment fiIn our assortment you will find a first-class selection of high-quality bathroom furniture, Faucets and bathtubs. We use the experience from more than 200 projects to offer you products that convince with their first-class workmanship, aesthetics and durability. convince.
Wellness – wellness area from 50 sqm
You want to design a wellness area? We offer comprehensive services in the field of Wellness area for private homes and hotels. Our experts develop customized solutions to create a relaxing retreat for you.
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en. Whether sauna, whirlpool or other wellness facilities – we make sure that your needs and preferences are optimally are implemented.
